About MB 910
The Microsoft MB-910 certification, officially known as "Microsoft Dynamics 365 Fundamentals (CRM)," is required for anyone who wants to show fundamental knowledge of Dynamics 365's customer contact functionalities. This certification is especially beneficial to those who are new to Dynamics 365 or want to work in Dynamics 365 Customer Engagement apps like sales, customer service, marketing, or field service.
Earning the MB-910 certification demonstrates a candidate's understanding of Dynamics 365 application capabilities and benefits, as well as how to apply them to improve corporate operations and customer relationships. The exam covers key subjects such as Dynamics 365 Customer Engagement's essential components, integration capabilities with other Microsoft services, and fundamental principles.
The certification process assesses a candidate's ability to identify the fundamental features and capabilities of Dynamics 365 Customer Engagement apps, comprehend the use cases for diverse applications, and understand how these applications interact with one another and with external systems. It also supports the Power Platform components, which enhance Dynamics 365's capabilities with products like Power BI, Power Apps, and Power Automation.
Professionals with the MB-910 certification are recognized for their ability to explain the value proposition of Dynamics 365 Customer Engagement solutions. This accreditation not only boosts their professional credibility, but it also leads to new job opportunities as business analysts, functional consultants, and sales reps. Obtaining the MB-910 certification demonstrates a commitment to understanding and utilizing Dynamics 365 to drive business success, positioning individuals as experienced contributors in the field of customer relationship management.
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